Social Media & Electronic Information Policy

This section outlines the policy of Natalie Mears with regards to the use of social media and electronic information. If you, as the client, have questions about any aspect of this policy, please ask. The technological world is constantly changing and policies are regularly updated, so for the latest version of our Social Media and Electronic Information Policy, please revisit this page.

FOLLOWING

We post on Instagram and Facebook on an occasional basis as a business to provide general information, articles of interest and so forth which you may follow. We would suggest not following your therapist’s personal account and you will not be followed by your therapist either for confidentiality or boundary reasons.

INTERACTING 

You may use LinkedIn Messenger, Facebook Messenger, Instagram Messenger, WhatsApp or text to discuss appointment times or other logistics but not therapeutic issues. The latter cannot be kept secure on these sites.

Use of Search Engines

We do not routinely Google our clients but may very occasionally do so if there is an urgent/critical demand. For example, if you had failed to attend a session and we were concerned for your safety, we may use search engines as a source of information. If we did so, you would be informed about it during your session.

Business Review Sites

You may find us on business review sites. Clients are free to post whatever they wish. Anyone can post anything on review sites, so please be aware that any positive or negative reviews may not reflect the views of genuine clients.

 

All published testimonials on our website and social media channels have had written permission and consent to publish the review under a pseudonym to protect the client's identity.

 

We love to receive private messages (i.e. emails) from clients who have had RTT™ with Natalie as the feedback is always useful.

Location-Based Services

If we have a session in person and you have location-based services on your mobile phone please be aware that others may deduce that you are a therapy client.

Email

It is preferable to use email only for logistical contact (e.g. for appointment times and address/zoom link) due to the inherent insecurity of email. If you wish to engage in “email therapy”, please use a password-protected Microsoft Word document to contain whatever you wish to communicate. We can set this up for you if needed. 

Telephone

As above, texting may be used for contact about appointment times/address/Zoom link. We will not be able to answer the phone if we are with another client, therefore, texting is preferable. Whether phoning or texting, please only do so between the hours of 8.00 AM and 6.00 PM.

Client’s Rights 

We observe the Ethical Framework of The British Association For Counselling And Psychotherapy (BACP).